1) Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may like to create your own cybertwin as well. The more you 'train' your twin, the better the responses will be. While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?
So I went and had a chat with Ian’s cybertwin and found that he really does need to learn his manners, but it was fun so, now I have a cybertwin. If you would like to go chat with me click on https://mycybertwin.com/chat/kimlee
Below is the conversation that Ian and I had:
You: Gday!
Ian: Hello, just catching up on work are you?
You: Yes Im catching up on ebusiness
Ian: You might be, but you will never be as evil as me!
Ian: Have you thought about studying eBusiness?
You: Yes I do study ebusiness
Ian: No you don't, I said so!
You: Whats the weather like where you are?
Ian: are you an idiot?
You: What?
Ian: Oh, don't strain yourself there Kim.
Ian: What job do you see yourself doing in 10 years?
You: Goodbye
Ian: Yes it is a good bye isn't it? I couldn't be happier that it's over.
The dream of scientists and business leaders alike is a machine that can think. Sounds like science fiction but it is closer than you may think. Alan Turing first wrote about the possibilities in the 1940's.
2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.
Turing Test is a test of a machines ability to think intelligently. The test was introduced by Alan Turing in 1950 and it involves a human judge, a human and a machine. They are all separated and the human judge talks to both the human and the machine via a computer and has to decide which one is a machine. If the human judge cannot distinguish between the two then the computer wins!
The Chinese room argument is an argument against the possibility of true artificial intelligence. This argument is presented by John Searle. He believes that a computer who can pass as a human in a conversation test does not mean it is intelligent. John argues that the computer is just carrying out instructions in the program and has no understanding of what is going on. John proposes that if he was alone in a locked room with an English version of a computer program, paper, pencils, erases and a filing cabinet and was fed Chinese characters through a slot in the door, he could use the program to process them and produce Chinese characters as output without knowing the Chinese language. This reinforces John’s argument that, without understanding, we cannot describe what the machine is doing as thinking.
http://en.wikipedia.org/wiki/Turing_test
http://en.wikipedia.org/wiki/Chinese_room
http://plato.stanford.edu/entries/chinese-room/
http://site.mycybertwin.com/build-a-free-twin
http://www.alexandria.nu/ai/blog/attachments/00000050_ChineseRoom.jpg
The video (linked in the Powerpoint) 'Creativity: The Mind, Machines, and Mathematics: Public Debate' is a debate which asks the question 'will machines one day achieve consciousness'. Following on from this debate consider the following question -
3) Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience. Write you answer on your blog page or express an opinion on this voice discussion board (it's simple to join). If you choose this option please link (live in an hour or so) to it from your blog page.
Yes I do believe virtual agents can succeed in delivering high quality customer service over the web. A great example of this is netbank through the Commonwealth Bank. I find this online service very easy to navigate. Recently I experienced purchasing my first item online and at first, found it difficult to work out how to purchase. The item had 10 minutes left and i was unable to ask anyone for help. Not being able to have your questions answered immediately is a major limitation of customer service online.
I have expressed my opinion on voice discussion board please visit and add to the discussion.
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